In line with such thinking, Shift Technology strongly believes in the potential of AI to unlock the future of insurance. The company works to create AI-native solutions that can help insurers to deliver amazing customer experiences. Estelle Lebar, the company’s Global Offering Leader, Travel Insurance & Assistance, explains, “Consumers have shown repeatedly that the convenience of the ‘on-demand’ economy – ecommerce, ride sharing, food delivery, and so forth – is what they want from the majority of businesses with which they interact. Insurance carriers, especially travel insurers, are not immune to this trend,” she told ITIJ.
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